Charleston
Computer Company, Inc.
674 St. Andrews Blvd. Suite A
Charleston, SC 29407
SERVICE CONTRACT TERMS AND CONDITIONS
1. Charleston Computer Company looks forward to working with you and your staff in providing technical support. This contract confirms Charleston Computer company’s engagement by ________________________________________ (hereinafter referred to as “the client”).
2. This contract provides the customer with pre-paid on-site service or in-shop service (Labor Only). Parts will be billed to the client at the time of the repairs.
3. Charleston Computer Company reserves the right to determine who will respond to a service call based upon suitability and availability of our staff.
4. Qualified and Certified technicians and / or system engineers preform all work. All service calls are warranted for 90 days parts and 30 days labor from date of the repairs.
5. Each on-site service call will be billed the applicable rate. The client will be provided a service work order detailing the services provided for each on-site service call.
6. On-site service calls are available by calling Charleston Computer Company at (843) 958-8886 during normal business hours Monday - Friday 8:30am to 5:00pm. After hours service calls will be billed the regular non-contract hourly rate. $100.00 per hour. Weekend and holiday service calls will be billed at $150.00 per hour
7. On-site service calls will be billed at the applicable rate for your service contract in half hour increments; after a one-hour minimum for each service call.
8. Additional work beyond the hours provided in the Service Contract are billed at the Charleston Computer Company’s non-contract hourly rates, unless an additional service contract has been signed and paid for before the additional work begins.
9. It is the client’s responsibility to provide a suitable work environment. Delays in installation caused by the client, their employees or contractors are the sole responsibility of the client and are billed accordingly.
10. Approvals from landlords, property owners or government agencies regarding alterations to the building for cable installations, etc. are the responsibility of the client.
11. Charleston Computer Company will provide the best effort on any requested work. Often support for software or hardware will require calls to the vendor and/or manufacturer of those items. The time taken to acquire support for these items on the client’s behalf will be billed as normal charges against the contract.
12. The client is responsible for backing up data prior to having service work performed. Charleston Computer Company is not responsible for any lost data.
13. Travel beyond a 25-mile radius of our location will be charged a travel time equal to ˝ the applicable rate.
14. This contract is void and non-refundable after 24 months of inactivity. After 18 months of inactivity, the customer will be notified that the contract will be voided after a total of 24 months of inactivity.
15. Estimates of the time required to perform any particular project are estimates only and do not imply a contract to only charge that number of hours regardless of how long the project may actually take.
Acknowledged and approved by authorized client’s Principal Officer.
Signature_____________________________________ Date_____________________________
Print Name____________________________________ Title_____________________________